Anytime Call
+639278736885
Drop Email Us
Office Location
1204 Village Market Place, Morrisville, North Carolina, 27560
Your Dedicated HOA Call Center – Professional Support for Residents and Boards
We handle every call, message, and follow-up so your community runs smoothly and your board can focus on bigger decisions.
Homeowner Registration Validation
We personally call and verify each homeowner, ensuring accurate records and smooth onboarding.
Multi-Channel Resident Support
Facebook, WhatsApp, Email, or Phone – we connect with your residents through the channel they prefer.
Collections & Delinquent Accounts
Professional yet friendly follow-up calls to remind homeowners about dues and overdue balances.
Complaint & Issue Handling
Our trained agents listen, log, and escalate concerns for timely resolutions.
Vendor & Service Coordination
From plumbers and electricians to cleaners, we coordinate trusted providers on behalf of your community.
One Call Center, Every HOA Need
Running a community isn’t just about collecting dues—it’s about communication, coordination, and trust. Our HOA Call Center becomes the frontline of your community, ensuring that every homeowner, tenant, and vendor gets the attention they deserve.
Ronald Richards
Founder CEO
Ronald Richards
Founder CEO
Smart tools that save money, improve collections,
and simplify HOA management.
Homeowner Registration & Validation
Managing resident information can be a challenge for any HOA. Our call center team takes care of calling and verifying every homeowner and tenant to ensure that records are accurate and up to date. We also follow up when additional documents or proof of residency are required, making the registration process smooth, organized, and transparent for both the HOA board and the community.
Multi-Channel Resident Support
Not everyone prefers the same way of communicating — that’s why our call center meets residents where they are most comfortable. Whether it’s a phone call, Facebook Messenger, WhatsApp, Microsoft Teams, or email, our team responds quickly and professionally. This ensures that no matter the platform, your residents always feel heard and supported.
Payment Reminders & Collections Follow-Up
One of the biggest pain points for HOAs is chasing down dues and delinquent accounts. Our agents make friendly but professional reminder calls to residents regarding their balances, helping to reduce late payments and improve your community’s cash flow. With our involvement, board members no longer have to make uncomfortable collection calls — we handle it with tact and consistency.
Vendor & Maintenance Coordination
When a resident needs a plumber, an electrician, or cleaning services, our call center acts as the bridge between homeowners and your approved service providers. We log the request, coordinate schedules, and follow up to make sure the job gets done. This takes the hassle off the HOA board while giving residents a convenient point of contact for their maintenance needs.
Complaints & Incident Reporting
Every community has its share of complaints, whether it’s noise, parking, or facility concerns. Our team serves as the first point of contact for these issues, listening carefully, documenting details, and escalating the matter to the proper board member or committee. By centralizing complaints through the call center, your HOA can ensure consistency, fairness, and faster resolutions.
Emergency Response
Support
When urgent issues arise — like gate security breaches, water supply interruptions, or safety concerns — residents need to know someone is available to respond. Our call center can serve as your community’s dedicated hotline for emergencies, ensuring that critical situations are escalated immediately and handled with urgency. This provides peace of mind to residents and accountability for the board.
Community Announcements & Notifications
Important updates shouldn’t get lost in group chats or scattered emails. Our team ensures that announcements about meetings, events, maintenance schedules, or advisories are delivered directly to residents through calls, text messages, or digital platforms. This guarantees that your community stays well-informed, engaged, and connected.
Custom Call Handling & Reporting
Every HOA is unique, which is why we design custom call scripts and workflows based on your community’s rules and policies. Whether it’s how to handle complaints, verify residents, or escalate payments, we follow your standards. On top of that, the board receives detailed reports on call logs, issue resolutions, and resident feedback — so you always know what’s happening without having to answer the phone yourself.
What our Homeowners Say about Us
Before we partnered with this call center, our board members were swamped with calls and complaints. Now, residents get quick responses, and we finally have time to focus on community projects."
— Maria Santos, HOA President – Greenfield Residences
Collections used to be a nightmare. With their reminder calls and professional follow-ups, we improved our dues collection rate by 70% in just a few months."
— Robert Lim, Treasurer – Parkview Executive Townhomes
We’ve had fewer disputes and faster resolutions since they started handling homeowner concerns. Their team is professional, responsive, and always keeps us updated."
— Jennifer Cruz, Board Secretary – Sun Valley Subdivision
The multi-channel support is a game-changer. Whether through Facebook, email, or phone, residents always feel heard. It really boosted trust in our HOA."
— David Reyes, Community Manager – Ridgeview Villas
50+
Communities Served
10,000+
Homeowner Calls Handled
95%
Collection Follow-Up Success Rate
8x8
Resident Support Availability
Ready to Transform Your HOA’s Communication & Collections?
Let our call center handle resident calls, dues follow-ups, and complaints so your board can focus on bigger goals."
Send Massage
Contact us today for expert roofing solutions. Fill out the form, and we’ll get back to you with a prompt and reliable response.
Stay Updated: HOA Management Tips, News & Tools — Subscribe Today.
UnifiedResident helps HOAs simplify operations with professional call handling, automated collections, and resident support. We’re here so your board can focus on building a better community.
Our Services
CRM Billing & Collection
HOA Call Center Support
RFID & Biometrics System
CCTV Monitoring Service
Domain & Landing Page
Latest Blogs
21 June, 2023
The solution to your
Roof problems
22 June, 2023
Quick and efficient Roof repairs.
Contact Now
Office Location
1204 Village Market Place, Morrisville, North Carolina, 27560
Office Info
+639278736885